314 | Art of the Session: What Happens in the Lobby Matters Too

Episode summary

In this episode of the Art of the Session summer series, I talk about one of the most overlooked parts of the CCPT process—our relationship with parents. While we spend most of our time and training focusing on the therapeutic relationship with the child, we often miss the weekly opportunity to build rapport, trust, and connection with the parents in the lobby. But those 10 to 15 minutes before and after sessions can make all the difference in client retention, parent satisfaction, and overall outcomes.

I share what it looks like to authentically engage with parents week after week—not as a formality, but as part of the therapeutic process. From appropriate self-disclosure to remembering the details of their lives, these micro-interactions build a sense of trust and care that parents carry with them. In fact, when they leave reviews, they rarely mention the clinical gains. They talk about how I made them feel—heard, supported, and understood. That's the power of relationship. And in CCPT, it applies to the entire family system.